Women and Newborn Health Service
General
King Edward Memorial Hospital
Customer Service Unit
Welcome to the Customer Service Unit (CSU) at King Edward Memorial Hospital (KEMH).
The CSU assists customers who require access to services at KEMH, and provides customers with an avenue to give feedback to the Hospital. This is achieved through the following methods:
Complaints and Compliments Management
Disability Access and Inclusion Plan
Advocacy
The Patient Advocate at KEMH acts as a liaison between customers and the Hospital. Advocates are available to negotiate on behalf of customers. This is a confidential service. They also assist customers and their families to understand their rights and responsibilities within the Hospital.
Complaints and Compliment Management
Complaints management for all complaints received at the Hospital is one of the primary functions of the CSU. The CSU also documents compliments received. Please complete the online form if you would like to register a complaint or compliment.
If you would prefer to register your complaint verbally or for someone register it on your behalf, you can telephone the Customer Service Unit on 9340-1444 during office hours.
Community Liaison
CSU has initiated a Community Advisory Council (CAC) 24-hour free telephone input service. The CAC is a body that represents all health care consumers of KEMH and gives feedback to the Area Chief Executive about the delivery of health services. We value and appreciate any feedback you may have and we encourage you to leave a message about our services by phoning 1800 777 597 or emailing pmke.cac@health.wa.gov.au.
All feedback received will be useful in helping us review our processes and maintain consistently high standards of service delivery.
