Compliments and complaints about health services

You have the right to:

  • provide feedback or make a complaint without it affecting the way that you are treated
  • have your concerns addressed in a transparent and timely way
  • share your experience and participate to improve the quality of care and health services.

Understanding your care experience is important to us as it allows us to understand what is working well and what can be improved.

If you wish to compliment, comment on, or complain about any health service received, you should first raise your concerns with attending health staff. All public health services in WA have a complaints coordinator or a patient liaison officer who will direct you to the right services to address your concerns.

Compliments

A compliment can be about anything you were satisfied with regarding your health care. Access the WA Health consumer engagement list to give compliments.

Complaints
More information
Private health services
Last reviewed: 17-04-2023

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.