Family and domestic violence toolbox


Guideline for Responding to Family and Domestic Violence 2014 
Reference Manual for Health Professionals Responding to Family and Domestic Violence
Alliance for the Prevention of Elder Abuse WA: Elder Abuse Protocols

Screening, Assessment and Referral forms

Screening for Family and Domestic Violence (FDV950)

This form is for routine screening of clients to identify if they are experiencing FDV. The WA Health Guidelines for Responding to Family and Domestic Violence recommends screening clients from vulnerable groups (i.e., pregnant women, women with mental health issues, Aboriginal women, CaLD women, women with a disability, and women with young children) and any client showing signs and symptoms.

Assessment Family and Domestic Violence (FDV 951)

This form is to be used during a risk assessment of a client who has disclosed they are being abused (or have been recently) to assess their safety.

Referral for Family and Domestic Violence (FDV952)

This form is a template for referring clients to an external FDV support service.

All three forms can be ordered via the online ordering catalogue, or go to (external site).

For WACHS clinicians the three forms are available via iProcurement

The medical record numbers (MRN) are standard across all WA Health sites.

For further queries, please contact

Referral pathways

The Women's Health Clinical Support Programs (WHCSP) has developed a customisable referral pathway for identifying and responding to disclosures of family and domestic violence.

FDV Flowchart

CALD FDV Flowchart

FGM referral pathways

Family and Domestic Violence Referral Guide

The Family and Domestic Violence Unit (CPFS) has produced a comprehensive Referral Guide to Domestic Violence Services in Western Australia.  This guide lists relevant support services throughout WA and is updated yearly. This and other useful resources can be found under the “CRARMF” section on the Department for Child Protection and Family Services website.

Release of information without consent

When a patient has not consented to the release of information, that information should only be released if the person making the decision to release the information is of the belief that the risk is real, immediate and serious enough to warrant disclosure, and that disclosure to the relevant authority (e.g., police or CPFS) would substantially reduce the risk to that person.

Clinicians should not be deciding whether to release information to Police or CPFS.

Any decision as to whether information in relation to a patient should be provided to the Police or other authorities ought to be made only at a senior level within hospital administration. 

The Administrator must be satisfied that the disclosure will avoid threatened serious harm to the public generally, or to particular individuals, or assist in the administration of justice in relation to serious criminal offences.

Reference: Legal and Legislative Services, Department of Health WA, December 2014


Resources produced by Women’s Health Strategy and Clinical Support Programs

Female Genital Cutting / Mutilation. A guide for health professionals
FDV Poster Maternity and Child Health Setting A3 Wall
FDV Poster Maternity and Child Health Setting A4 Wall
FDV Poster Maternity and Child Health Setting A4 Toilet door
Finding help before and after baby arrives (2012, formerly called “Where to Find Help”)
FDV Screening Prompter - Lanyard size
Fact Sheet 1: Are You in a Safe Relationship?
Fact Sheet 2: Being Safe
Fact Sheet 3: Being Safe with Technology
Female genital mutilation is a child protection issue

Resources from other organisations

Family Safety Pack: Now available in 46 Languages. The Australian Government has developed a Family Safety Pack for men and women coming to Australia. It includes information on Australia’s laws regarding domestic and family violence, sexual assault and forced marriage, and a woman’s right to be safe. The family safety pack is a key initiative of the Second Action Plan of the National Plan to Reduce Violence against Women and their Children 2010-2022.
1800 RESPECT (external link)
1800 RESPECT (Language other than English) (external site)
Elder abuse suspicion index (external)
GP Toolkit (external)

Support services

24 Hour Crisis Helplines

Women’s Domestic Violence Helpline 

9223 1188
1800 007 339

Men’s Domestic Violence Helpline

9223 1199

Crisis Care
9223 1111        

Mental Health Emergency Response Line (MHERL)
1300 555 788

WA Police
131 444

Other helplines

Elder Abuse Helpline 
1300 724 679
8.30am – 4.30pm, Monday to Friday

Legal Aid WA InfoLine
1300 650 579
8.30am to 4.30pm, Monday to Friday

Kids Helpline (24 hour)
1800 551 800

Translating and interpreting service (24 hour)
13 14 50

Aboriginal support services

Yorgum Aboriginal Corporation - 9218 9477
Derbarl Yerrigan Health Service

CaLD Support Services

Ishar Multicultural Women’s Health Centre
Gosnell’s Women’s Health Centre
Save the Children
Princess Margaret Hospital Refugee Health Clinic
Translating and interpreting service

Domestic Violence Advocacy and Support Central

Domestic Violence Advocacy and Support Central (DVAS Central) is a free service which helps people who have experienced, or are at risk of domestic violence access support. DVAS provides people with a safe and friendly environment to access advocacy, legal and DCP services. DVAS Central can also help men who are experiencing domestic violence by helping them access appropriate information and services.

Domestic Violence Legal Unit

The Legal Aid WA Domestic Violence Legal Unit assists women who are experiencing domestic violence, including assistance with restraining order matters. It is open from 8.30am to 4.30pm, Monday to Friday. For more information:
  • Legal Aid WA InfoLine – 1300 650 579.
Legal Aid can also offer advice on family law and children’s matters.

Elder abuse

Advocare is a community based organisation that supports and protects the rights of older people and people with disabilities. Advocare can provide advocacy, information and education to older people who are victims or potential victims of abuse from family or friends.

Advocare – help with elder abuse

Elder Abuse Suspicion Index

Family and Domestic Violence Response Teams

Family and Domestic Violence Response Teams (FDVRT) are located throughout WA and are a co-ordinated service response between the Department for Child Protection and Family Support, WA Police and non-government domestic violence services. They aim to provide timely and early intervention following a police call out to a domestic violence incident.

The FDVRT can assist with:
  • joint risk assessments by police, child protection and specialist FDV workers
  • identification of opportunities to intervene early with families experiencing FDV
  • timely responses following a police call out
  • multi-agency safety planning on a needs basis.

Family Violence Services

Family Violence Services provide free and confidential information advocacy and support to people who have experienced violence in their relationships. These services are available at the following courts: Armadale; Fremantle; Joondalup; Midland; Perth Central Law Courts; and Rockingham Justice Complex.

LGBTI services

Same Sex Domestic Abuse Group (SSDAG)
Living Proud

Women's Health Centres

Women's Health Services provide quality, holistic healthcare services to enable women to make informed decisions regarding their health and lifestyle.

A list of Women’s Health Centres in WA.

Women’s Refuge Accommodation

Women’s Refuges provide safe, temporary accommodation and associated support services to women and children in crisis and needing to escape domestic and family violence situations. Most do not accept families homeless for other reasons. In the Perth metropolitan area, women’s refuges can be accessed by contacting either:

Both of these agencies receive a list of vacancies in the metropolitan refuges twice each day – morning and afternoon – along with the latest information on which refuges have vacancies. They may also refer you to the Duty Refuge who has the most up-to-date vacancy information. You will then need to contact the refuge directly to see if the vacancy still exists. The refuge will assess the woman and her circumstances to see if admission is appropriate. Each refuge has their own assessment system but most will want to speak directly to the woman before making a decision.

Crisis Care and Women’s Domestic Violence Helpline can also assist with transport, if necessary, to get a woman and children to the refuge once they have been accepted.

Occupancy in refuges changes rapidly due to their crisis nature and the high demand for accommodation. If you are unable to locate refuge accommodation for a woman who is in danger due to FDV and she has no other suitable accommodation with friends or family, or the ability to support herself temporarily in a motel, you should refer her to her nearest Department for Child Protection Family Services (CPFS).

Helpful links

Patricia Giles Centre
Young Hearts Child Counselling Service
Women’s Law Centre
1800 RESPECT (Languages other than English)
Women’s Council for Family and Domestic Violence Services

Family and Domestic Violence Unit WA (CPFS)
Safe at Home
National Education Toolkit for FGM/C Awareness
White Ribbon Day