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Women and Newborn Health Service



King Edward Memorial Hospital

Customer Service Unit

Welcome to the Customer Service Unit (CSU) at Women and Newborn Health Service (WNHS) including King Edward Memorial Hospital (KEMH).

Customer Service Unit

The CSU assists customers who wish to provide feedback to WNHS about their care through the following methods:

Open Disclosure


The Patient Advocate at KEMH acts as a liaison between customers and the Hospital. Advocates are available to negotiate on behalf of customers. This is a confidential service. They also assist customers and their families to understand their rights and responsibilities within the Hospital.

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Complaints and Compliment Management

Complaints management for all complaints received at the Hospital is one of the primary functions of the CSU. The CSU also documents compliments received. Please complete the online form if you would like to register a complaint or compliment.

If you would prefer to register your complaint verbally or for someone register it on your behalf, you can telephone the Customer Service Unit on 6458-1444 during office hours.

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