Raising Concerns

If you are worried about your health or that of someone you care for, the Call and Respond Early (CARE) process at KEMH is a way of allowing our patients, their families or their carers to access further assistance when they feel a health care team has not fully recognised a patient’s changing health condition.

We understand that you know yourself or the person you are caring for best, and patient safety and wellbeing is an essential part of what we do.

So, at KEMH we provide a clear pathway for when a patient or family member are really concerned about the health of someone they care for.

  1. We ask you to contact your nurse/midwife or doctor to initially raise your concerns.
  2. If after doing that you are still concerned, we ask you to request to talk to the shift coordinator who is the person in charge of the shift.
  3. If after doing so, you still feel like you’ve not had an appropriate response, we ask you to make the CARE Call.  To do this please call 0414 930 196 and provide the following information:

  • The name of the patient
  • The reason for your call
  • The ward and room you or your loved one is in at KEMH

Please remember that this process is reserved only for urgent clinical concerns about a patient. This is not a complaints process and if you wish to report other concerns (eg: food, staff or housekeeping) please speak to a member of our Customer Service Unit.